Warranty / Service Request

FILING YOUR WARRANTY OR SERVICE REQUEST ONLINE IS NOW AVAILABLE!

To add a new requester, please email Crystal Rodriguez, Fleet Manager at crystalrodriguez@mmginc.info with the following information:

You will receive an email from no-reply@mmginc.gofmx.com entitled FMX Account Created.
*If you do not see it, please check your Spam Email folder.
Follow the link provided to create your password.
Once your account is created you can log in at any time to create a new work order or check the status of a work order at https://mmginc.gofmx.com

Login to https://mmginc.gofmx.com
Select the button from the panel on the left-hand side of the page.
Once in the Maintenance Requests Page, Click thebutton in the top-right corner.
Fill in the Request Type (from the drop-down box).
Enter the Request – a short description of the problem.
Enter the Location – choose a room number from the drop-down box or manually enter a location if not listed. Please reference drawings for room names and numbers.
Enter a Description – a more detailed description of the problem (if necessary)
Choose the Request Priority (from the drop-down box)
Enter Attachment – Please include pictures of the problem that needs to be addressed
Click the green “Submit” button at the bottom

a. System Drawings (i.e. HVAC, plumbing, basic electrical and comms)

b. Floorplan

c. Building address

d. HVAC Filter size

e. O&M Manuals

EMERGENCY CONTACT In the event of an emergency, please contact: Crystal Rodriguez Fleet Manager 682-416-3449 crystalrodriguez@mmginc.info